All for Joomla All for Webmasters

Managed IT Services

  2. Home
  3. Services
  4. Managed IT Services

WE MIND YOUR IT, YOU MIND YOUR BUSINESS!!!

image

Virus Protection

  • Run antivirus scans on all servers and client machines

  • Ensure antivirus definitions are up to date across all systems

  • Monitor antivirus activity and alerts on client PCs

  • Manually scan clients showing virus warnings (Symantec-specific)

  • Clear virus alerts after successful removal

  • Confirm antivirus protection is active on all clients; install if missing

  • Install antivirus software on all new PCs

  • Review quarantine logs; recover safe files or purge infected ones


Backup & Restore Procedures

  • Check for backup failures or warnings

  • Review all backup logs for skipped files or errors

  • Log any issues or changes in the FMG checklist

  • Ensure Microsoft Exchange data is included in backups

  • Update virus definitions for Veritas backup software

  • Clean tape drives using appropriate cleaning cartridges

  • Verify tape lifespan remains within valid usage period

  • Perform test restores periodically or upon request

  • Report backup failures to OmniSystems Network Technical Manager


Email Maintenance

  • Perform regular Microsoft Exchange maintenance

  • Monitor mail queues

  • Confirm user quotas (if applicable)


Site Documentation

  • Update site documentation as needed

  • Document all network and configuration changes

  • Maintain up-to-date records on backup policies, directories, and media rotation


Other Server & System Maintenance

  • Perform SQL Server maintenance tasks

  • Ensure query optimizer statistics are current

  • Validate database integrity

  • Confirm SQL database backups are running successfully

  • Perform IIS and wireless network maintenance

  • Log any unauthorized access attempts


Workstation Maintenance

  • Resolve user-reported issues

  • Monitor available system resources

  • Confirm regional and language settings

  • Check for adequate disk space

  • Analyze and defragment hard drives as required



Omni Systems Network Solutions personnel hold the following certifications:

Microsoft

  • MTA – Microsoft Technology Associate

  • MCP – Microsoft Certified Professional

  • MCSA – Microsoft Certified Solutions Associate

  • MCSE – Microsoft Certified Solutions Expert

  • MCTS – Microsoft Certified Technology Specialist

  • MCITP – Microsoft Certified IT Professional

  • MOS – Microsoft Office Specialist

Focus Softnet

  • Gold Partner – Hardware and solutions support

Novell 

  • CNA – Certified Novell Administrator

  • CNE – Certified Novell Engineer

Cisco

  • CCNA – Cisco Certified Network Associate (including Cloud specialization)

  • CCNP – Cisco Certified Network Professional

  • CCIE – Cisco Certified Internetwork Expert (including Security specialization)

  • CCT – Cisco Certified Technician: Routing & Switching

Citrix

  • CCA–V – Citrix Certified Associate – Virtualization

  • CCP–N – Citrix Certified Professional – Networking

  • CCE–V – Citrix Certified Expert – Virtualization

  • CCA – Citrix Certified Administrator

IBM Lotus Notes

  • CLP – Certified Lotus Professional

IT Hardware & Support

  • CompTIA A+ – Entry-Level IT Technician Certification

  • CompTIA Server+ – Advanced Server Support Certification

Apple

  • ACMT – Apple Certified Macintosh Technician

Juniper Networks

  • JNCIA – Juniper Networks Certified Internet Associate

As part of the maintenance plan you will receive regular site visits to carry out a range of agreed upon maintenance activities on site.
A typical small network support plan would include the following activities:

  • Check computers for latest windows updates
  • Download latest antivirus definitions and perform scan
  • Check computers for any spy-ware/ad-aware
  • Check if the backup system is running fine and perform tests/restoration
  • Perform scandisk and defrag if needed
  • Check network switch and cabling
  • Check internet router connection status and examine   logs for any errors
  • Check server/workstation logs for any program issues  or security errors

Server Stability and General Maintenance

Event Logs and Reaction
  • Notification of all errors in ALL event logs on each server, These are recorded on the field maintenance guide checklist supplied by your engineer.
  •  Reaction to ALL errors in logs, and to critical warnings and security audit failures in event viewer.
  • Backup of event logs, for further reference if needed.

System Services / Processes
  • Your server runs of these required services, if these fail to start then action is required to resolve, restart them and investigate and resolve this issue.
  • Check running processes, this will determine if required processes are running and if there are any suspect services to action.

Hard Drive Utilization
  • Check drive space on server drives. (standard require 20% free)
  • Analyse and De-fragment local hard drives, This can help resolve space and fault related issues.

DHCP Maintenance
  • Check DHCP service is running.
  • Check DHCP Scope is not full.
  • Check DHCP has no “BAD ADRESSES”.

 DNS Maintenance

 Active Directory
  • Check domain administrators group for no unintended users.
  • Clean up Active Directory. (As Required)
  • Check deployment of group policies.
  • Ensure all users are in relevant groups.

Windows Updates Review and Installation

  • Install and monitor ALL critical updates.
  • Install relevant recommended updates
  • Organise time for service pack installation

ERP Solution Services

ERP Consulting & Planning

  • Business process analysis and ERP readiness assessment

  • Platform selection (e.g., Microsoft Dynamics, SAP, NetSuite) and implementation strategy

Implementation & Configuration

  • Full ERP deployment (cloud, on-premise, or hybrid)

  • Custom module setup: finance, HR, CRM, inventory, sales, etc.

  • Integration with existing systems (CRM, eCommerce, accounting)

Data Migration

  • Secure transfer of data from legacy systems

  • Validation and reconciliation of migrated data

Customization & Integration

  • Tailored workflows, forms, and business logic

  • API and third-party app integration

  • Custom dashboards and reporting

Hosting & Infrastructure

  • ERP hosting on cloud (Azure, AWS) or on-premise servers

  • Database setup, performance tuning, and backups

Training & Support

  • Role-based user and admin training

  • Ongoing help desk and technical support

  • SLA-driven maintenance and updates

Security & Compliance

  • Role-based access, audit trails, and encryption

  • Compliance with GDPR, HIPAA, SOX, etc.

Optimization & Upgrades

  • Performance tuning, health checks, and version upgrades

  • Functional enhancements and mobile ERP solutions

Industry-Specific Solutions

  • Tailored ERP setups for manufacturing, retail, logistics, healthcare, and finance

image

©2018 Omnisystems